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Grievance Redressal Mechanism
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DPHFL would strive for customer satisfaction
within the framework of law, adopted policies and procedures.
In case of any grievance, the customer may
approach the Branch Operations Manager of the business location where he /
she has his / her account and register the complaint either telephonically / by
e-mail / visit the branch office and register the complaint in the ‘Complaint
Register’ available with the branch. On registering the complaint, the customer
will obtain a complaint number and date for future reference. The customer shall
be responded within a period of 7 days from the date of complaint.
After examining the matter, we shall send the
customer our Final Response or explain why it needs more time to respond and
shall endeavor to do so within 6 weeks.
In case the response is unsatisfactory the complaint may be escalated to the
following:
By Letter:
The General Manager – Operations
Deutsche
Postbank Home Finance Ltd.
201, Second Floor
Vipul Agora
M.G. Road
Gurgaon – 122 002
By E-Mail:
customercare@deutschepostbank.co.in
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